Delivery

Subscription Boxes
Items will usually be dispatched within 24 hours and take 1-3 business days for delivery. Please allow up to 8 working days for your first subscription box. This is because the contents of each box are made to order and so sometimes may take a little longer to prepare. Further boxes will arrive within 3-5 working days of your recurring payment date.

One-off Boxes
Items will usually be dispatched within 24 hours and take 1-3 business days for delivery. If you ordered a box containing edible goods, please note that those items are made to order and so sometimes may take a little longer to prepare.

Teaware, mugs, teapots, non-consumable goods
Items will usually be dispatched within 24 hours and take 1-3 business days for delivery.


Returns

All goods are handmade so returns cannot be accepted. If you are unhappy with your order, please get in touch so that we can work to resolve the issue.

Teaware items (non-consumable goods) can be exchanged or returned if damaged. Please email us within 21 days to report the problem.